Refund policy
Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your
item to request a return.
Eligibility for Returns
To be eligible for a return, the item must be in its original condition, unworn or
unused. In its original packaging with all tags attached. Accompanied by proof of
purchase.
Certain items cannot be returned, including: Perishable goods (e.g., food, flowers, or
plants). Custom or personalized products. Personal care items (e.g., beauty
products). Hazardous materials, flammable liquids, or gases. Sale items or gift cards.
How to Initiate a Return
To start a return, please contact our support team. Returns must be pre-approved,
and items sent without prior approval will not be accepted.
If your return is accepted, you will receive return instructions and a return shipping
label (where applicable). The cost of return shipping may be the responsibility of the
customer unless the return is due to a defective or incorrect item.
Damages & Issues
Please inspect your order upon arrival. If an item is defective, damaged, or incorrect,
contact us immediately so we can resolve the issue.
Exchanges
The fastest way to exchange an item is to return it and make a separate purchase for
the replacement. Refunds
Once we receive and inspect your return, we will notify you of the approval or
rejection of your refund. If approved, refunds will be processed to the original
payment method within 10 business days. Banks or credit card companies may take
additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please
contact us.
Consumer Protection Act (CPA) Compliance
This policy aligns with South Africaβs Consumer Protection Act (CPA). Customers are
entitled to refunds or replacements if goods are defective, not fit for purpose, or do
not match their description. Faulty items may be returned within six months for a
repair, replacement, or refund, subject to an assessment.
Cooling-Off Period for Online Purchases
In accordance with South African e-commerce laws, consumers who purchase items
online have a 7-day cooling-off period to cancel their order and receive a full refund,
provided the item is returned in its original, unused condition.
For any further questions, please reach out to our support team.